Refund policy

Refund & Return Policy

Last updated: June 30, 2026

At GLIMM.shop, we want you to be satisfied with your purchase. If there is an issue with your order, we are here to help.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Please contact us within 30 days of delivery and include:

  • Your order number
  • Clear photos or a video of the issue
  • Photos of the packaging and shipping label (if applicable)

Missing Items

If any items are missing from your order, please contact us within 30 days of delivery with:

  • Your order number
  • Photos of the package received
  • A description of the missing item(s)

We will review the issue and take appropriate action.

Orders Lost in Transit

If your order has not arrived within the expected delivery timeframe, we will investigate with the shipping carrier.

If the order is confirmed as lost or undeliverable, we may issue a refund or replacement.

Orders marked as “delivered” by the carrier are generally not eligible for refund unless official proof of non-receipt is provided.

Order Cancellations

Orders can only be cancelled before they enter processing or shipping.

Once an order has been processed or shipped, it can no longer be cancelled.

Some custom-made, pre-order, or print-on-demand items may not be cancellable once placed.

Change of Mind

We do not accept returns or refunds for:

  • Change of mind
  • Ordering the wrong item, size, or colour
  • No longer wanting the item after shipment

Please review your order carefully before purchasing.

Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@glimm.shop. Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will send you instructions on how and where to send your package, and (if applicable) a return shipping label.

Items sent back without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Please contact us if you are unsure about your specific item.

Exchanges

The fastest way to get what you want is to return your item (if eligible), and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, your item must be:

  • Unworn or unused
  • In original packaging
  • With tags attached
  • Accompanied by proof of purchase

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Refunds are issued to your original payment method
  • Processing usually takes up to 10 business days

Please note it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval, please contact us at support@glimm.shop.

How to Request Assistance

For any return or refund questions, please contact:
support@glimm.shop

Include:

  • Your order number
  • Description of the issue
  • Photos or videos (if applicable)

Your Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws, including rights under EU law where applicable.